Product Warranties

5 Year Limited Warranty on Shutter Frames and Shutter Panels
The shutter frames and the panel members are warranted by the Manufacturer against defects in material that might result for a period of five (5) years from the date of installation.

This Warranty shall remain in effect only if normal cleaning practices are followed periodically, as described in the Maintenance and Cleaning Instructions accompanying this Warranty.

5 Year Limited Warranty on Shutter Hardware
The hardware supplied with the Shutters is warranted by the Manufacturer to remain in good operational condition for a period of five (5) years from the date of installation.

General Conditions
To the extent permitted by law, this Warranty is the only warranty applicable to the Shutters and it excludes all other express or implied warranties. No person is authorised by the Manufacturer to give any further representation or warranty or to assume any further obligation with respect to the Shutters. This Warranty is for the benefit of the original purchaser of the Shutters (the “Owner”).

1. Product Use

The Warranty applies only to Shutters installed by the manufacturer and used strictly for the purpose for which they were intended. The Shutters are intended to provide light control only. Varying levels of light penetration between the louvres may occur. Shutters are neither intended nor guaranteed to provide complete block out conditions when closed.

2. Warranty Limitations

The Manufacturer’s liability is limited solely and exclusively to repair or replacement, at its option, and under no circumstances will the Manufacturer be liable for incidental or consequential damages such as, but not limited to, labour costs for any purpose, inconvenience, damage or injury to persons or to property, or any other expense.

3. Replacement Parts or Repairs

The Manufacturer reserves the right to discontinue or change any Shutter as currently manufactured. If an exact replacement part is not available, the Manufacturer reserves the right to substitute parts of equal quality at its sole option.

Exclusions from Warranty Coverage
The following are excluded from coverage under this Warranty:

• Exposure to air pollutants and normal atmospheric conditions may cause surfaces to gradually suffer an accumulation of surface dirt or stains. These are normal occurrences and are not covered under this Warranty.
  Any defect, malfunction, or failure to perform which has occurred because of unreasonable use, improper application, or failure to perform reasonable or necessary maintenance.
  Shutters which have not been cleaned in accordance with the instructions in the Maintenance and Cleaning section of this document.
  Any damage to the Shutters or components of the Shutters caused by settlement or structural defects of the building in which they are installed.
  Any damage caused by wind, hail, lightning, or other acts of God, intentional acts, accidents, negligence, or exposure to harmful chemicals or pollutants. Damage caused by improper handling or installation.
  Any Shutter which has been repaired or modified by any person other than a duly authorized representative of the Manufacturer.

Variations, Finishes and Environmental Factors
Our wood/timber, paint and finishes are all carefully selected for their high quality, function and application. Natural products and paint/stain finishes may be impacted by a range of factors and the following items are not covered by this Warranty:

• Colour variations which may occur between different batches of paint or stain;
• Naturally occurring variations in appearance created by artificial or natural lighting;
• Moisture, heat, light, exposure to weather;

Procedure and Conditions of Warranty Remedy
Warranty is only valid when full payment has been received.

Any necessary repairs will be carried out at the Manufacturer’s factory. Shutters must be transported to the Manufacturer’s factory. The Manufacturer will be responsible for any costs incurred in transporting the Shutters nor for any other costs related to removal or reinstallation of the Shutters.

In the event of a warranty claim, the Owner must notify the manufacturer in writing within thirty (30) days after the defect first appeared. Such notification must contain the following:
Owner’s name and address
Date of Installation
A brief description of the defect
Proof of purchase

If the Owner is of the view that the defect should be covered by this Warranty, the Owner may, at his or her own expense, arrange for delivery of the Shutters to the Manufacturer’s factory for repairs. Upon inspection, the Manufacturer will determine whether the defect is covered by the Warranty. If the defect is covered by the Warranty, the product will be repaired or replaced at the discretion of the Manufacturer.

If the defect is not covered by the Warranty, the Manufacturer will inform the owner of costs and options related to the defect. Owner’s authorization is required before the Manufacturer will repair, modify, or replace a product not covered by the terms of this Warranty. Any costs or charges will be charged by the Manufacturer to the owner.

Note – Samples are a representation of our workmanship and standard products and are not a prototype of custom-ordered products.

THE MANUFACTURER IS APEX SHUTTERS AND BLINDS ABN 86 117 747 972 | WARRANTY VERSION: 24 SEPTEMBER 2017

COMMERICAL GRADE ALUMINIUM WARRANTY

What products does this warranty cover?

Our Warranty and Repair Policy covers the repair or replacement of Apex Shutters & Blinds product brands, if found to be defective in materials or workmanship. A ‘repair’ is any order that relates to a previous order, whether making a warranty claim, re-ordering or just requiring a product part for the same job.

Light Gaps in Plantation Shutters

Plantation shutters are not designed to, and should never be sold as a complete block out product. Therefore, they should not be judged as such.

There is a tolerance in manufacturing shutters that allows for small variations in light gaps between plantation shutter blades. This means the light gaps are not to be inspected when the blades are fully closed (closed tight) but rather, with a 4-6mm separation between the blades.

A product will be deemed defective if a defect is visible with the naked eye in natural daylight at a distance of 1.5 metres.

This warranty only applies to Apex Shutters & Blinds products. Apex Shutters & Blinds reserves the right, at its discretion, to void warranty if and where a distributor rebrands an Apex Shutters & Blinds product or brand.

To whom do we give this warranty?

We give this warranty to the original purchaser, only if the goods were purchased from an Apex Shutters & Blinds distributor (retailer, dealer or reseller) as new goods.

Warranty only applies when the product is fitted in accordance with the distributor’s instructions and are used for the intended purpose for which the product has been manufactured.

Warranties are not transferrable and are only available to customer to whom invoice is addressed.

What is Apex Shutters & Blinds responsibility?

Apex Shutters & Blinds will repair or replace at its sole discretion any parts or items deemed to be suffering from a defect.

If and where possible, Apex Shutters & Blinds will repair or replace the defective product using identical or similar components.

If Apex Shutters & Blinds designs and/or styles have been altered or upgraded, Apex Shutters & Blinds will replace any components suffering from a defect with a part or product of comparable quality and value.

How do we honour this warranty?

We will either repair our goods, or replace our goods with new goods, at our discretion, if:

• the goods have a defect in the materials or workmanship, or the goods fail to operate as intended; and
• you make a claim under this warranty as provided below, within the time periods set out below.

Warranty Commencement Condition

The warranties shall be valid once the installer has;

• provided to the customer a warranty certificate signed by the installer as issued by Apex Shutters & Blinds with the product details and,
• the relevant part of the warranty certificate has been returned by the customer to Apex Shutters & Blinds with a copy of the invoice issued by the installer to the customer and,
• it is with a copy of the receipt issued by the installer evidencing payment to the installer.

The warranty certificate must be returned to the distributor no later than 21 days after the completion of the installation for the customer to be entitled to these warranties.

Who will incur costs? Are there any costs?

The consumer will be required to pay the cost of any travelling time to inspect goods, freight or handling costs, any removal and installation costs. There may also be an additional call out fee charged for inspection when you make a claim, however any call out fee that we charge you will be refunded if we determine that the goods are defective.

This warranty does not cover the costs of removal of the warranted goods or installation of the repaired or replaced goods including consequential or incidental damages. However, we will meet those costs if the goods breach any of the guarantees applicable under the Australian Consumer Law.

What warranty will NOT cover

This warranty is only valid for the original purchaser or first end user and is at the sole discretion of Apex Shutters & Blinds.

The warranty is ex-factory and restricted to supply only.

Hardware and components such as magnets, hinges, magnets catches, sliding/bi-fold wheels – Have a 2 year warranty.

Moisture Damage:

• Standard hinges, magnets and magnet catches are subject to moisture damage and rusting. They may need to be changed if the shutter is in a high moisture environment. Stainless steel hinges and Plastic catches are available as an alternative.

The warranty excludes any shipping, labour or other associated costs with the installation or removal of product and all liability for consequential or incidental damages.

For the purposes of this warranty, “defect” does not include (and we will not replace or repair products suffering from) damage caused by:

• Normal wear and tear
• Installation or the manner of application or fixing
• Installation damage to the window(s) or premises
• Misuse, abuse or accident
• Use of the product outside the Apex Shutters & Blinds specification guidelines and its intended use
• Failure to follow instructions with respect to cleaning and/or maintenance
• Incorrect or insufficient care, cleaning and maintenance
• Any unreasonable or unusual use or a failure to carry out normal maintenance and cleaning
• Exposure to the elements (e.g. sun damage), progressive or discolouration over time; installations subject to salt spray
  or marine influences, severe industrial or corrosive environments
• Exposure to high humidity (resulting in mould & mildew or ‘warping’)
• Modifications made by any person other than a professional and certified installer or caused by use or installation that is not in compliance with the installation instructions provided with the product, or otherwise provided by Apex Shutters & Blinds
• Use of components not supplied by Apex Shutters & Blinds
• Any alterations made to original product supplied
• Use of silicon-based sprays or abrasive cleaning agents on product
• Progressive deterioration of finishes and materials due to exposure due to outside elements
• Fire, flood or natural disasters or acts of God
• Defects due to any contamination or pollution due to surface dirt or staining
• Damage caused by any third party
• Damage caused by pets and animals, such as but not limited to, scratch or bite marks

DOMESTIC GRADE ALUMINIUM WARRANTY

Subject to the conditions of guarantee, Apex Shutters & Blinds warrants the structural integrity of the Apex Shutters & Blinds aluminium profiles and all extrusions incorporated in the product for 10 years from date of supply.

Powder Coated surfaces are warranted for 10 years or as otherwise published by the relevant paint suppliers (Dulux or Interpon) from date of handover.

All other components, accessories and workmanship are guaranteed for a period of 12 months from date of supply.

Conditions of Guarantee

All powder-coated aluminium must be frequently cleaned and maintained appropriately. Apex Shutters & Blinds expressly excludes liability for damage caused by reason of an act of God, lightning, fire, earthquake, storm, flood, explosion, maltreatment, and interference or failing to operate the product strictly in accordance with the product specifications and technical data parameters. Apex Shutters & Blinds expressly excludes liability for damage caused by reason of expansion or contraction of the building itself, or by way of “building shift” of the structure.

By law, Apex Shutters & Blinds product guarantee is hereby limited to:

(a) The replacement of the product in accordance with this guarantee

(b) The repair of the product in accordance with this guarantee

Apex Shutters & Blinds louvre shutters are manufactured to AS3715-2002 and other relevant standards & from the highest quality materials including extruded aluminium, glass reinforced nylon and stainless-steel fixings. Apart from occasionally washing down the shutter, the product is maintenance free. In fact, we discourage the application of grease or lubricants to the moving components of the system as they attract dirt and grit, which creates friction and unnecessary wear and tear.

OUTDOOR AWNING BLINDS WARRANTY

One (1) to Five (5) Year Limited Warranty

MATERIALS OF CONSTRUCTION

Aluminium extrusions and rollformed sections – 5 years Limited Warranty

Our aluminium extrusions and aluminium roll formed components are covered by a 5 year warranty when installed correctly under normal operating conditions.

Fabric Material – 5 years Limited Warranty

Our fabric is covered by a 5 year warranty when installed correctly under normal operating conditions. A uniform slight fading or a mild colour change over the warranty period may occur under certain climatic conditions which is normal and not considered a failure of the Product and is not covered under the warranty policy.

Other components including Springs, Axle assemblies and miscellaneous plastic and metal components.

Miscellaneous components are covered under the 5 year Limited

Warranty policy. Specifically, components are warranted to perform correctly without breakage or failure over the warranty period when installed and operated correctly under normal operating conditions.

Surface Coatings – 5 years limited warranty

All coatings have been designed to perform satisfactorily under

normal use in Standard outdoor environmental conditions*. This includes to the ability of the coating to resist substantial material changes in appearance and performance after being exposed to normal climatic conditions over prolonged periods of time.

Surface coatings covered under the warranty include pre-painted aluminium extrusions, pre-painted roll formed sections and powder coated extrusions and roll formed components. The paint integrity and finish of any customised colours overcoated at the Buyers request are not covered under this Limited Warranty.

*Satisfactory performance of the coatings is dependent upon care being taken to maintain the coating in good condition by regular washing and by ensuring that incompatible materials or high amounts of pollution does not come into contact with the surface. During the Limited Warranty period normal weathering of the coating will occur with a reduction of gloss and a gradual uniform colour change, but there will be no loss of integrity of either the metal substrate or the coatings. More rapid deterioration of the coating may occur in abnormally corrosive locations, such as areas exposed to sandstorms, caustic or acidic rains, and areas with close proximity to the ocean front.

The Limited Warranty does not extend to Products used in these conditions.

Motorised Control Systems – One (1) to Five (5) years

E-SERIES Motors The ODS motors come with our Limited Factory Warranty;

(1) ODS (e.g. L10) – 2 years from the date of sale. #

(2) ODS DC Tubular Motors – 5 years from the date of sale.

The warranty covers replacement of the product or compensation only (at our discretion).

E-SERIES Controls The E-Port Control has a 1 year Limited Factory Warranty from the date of sale.

The warranty covers replacement of the product or compensation only (at our discretion).

Other E-SERIES Products

All other E-SERIES products other than specified above are covered under the Limited Warranty for 3 years from the date of sale. The warranty covers replacement of the product or compensation only (at our discretion).

Batteries

All Batteries used for our Products are covered under the Limited Warranty for 6 months from the date of sale.

SOMFY Tubular motors

All Somfy® motors and mechanical accessories supplied by Apex Shutters & Blinds carry the Somfy® Five (5) Year Limited Warranty. All Somfy® controllers and electrical accessories supplied by Apex Shutters & Blinds carry the Somfy® Two (2) year Warranty

Warranty Policy Limitations:

The following are exclusions from warranty, subject at all times to adherence of relevant Consumer Laws & Consumer Protection Legislation:

1. If the Products have been used to perform functions other than the functions they were designed to handle, namely enclosing domestic window, Verandah and carport openings.

2. If the material is used with componentry and/or accessories that have not been previously approved in writing by ROLLASHIELD.

3. If we are requested by the Buyer to over-coat.

4. If a Product has a defect or failure is a result of any alteration, accident, misuse, abuse of any type or neglect.

5. If our Products are subjected to damage from storms, lightening, hail damage, flood, wind, fire, earthquake or other extreme events.

6. Deterioration due to normal fair wear and tear is not considered a failure or the Product nor is it covered under the Limited Warranty policy.

7. Paint fade or fabric fading including uniform or mild fading or slight changes in colour over the warranty period are not considered failures of the Product nor are they covered under the Limited Warranty policy.

8. Unauthorised or improper installation, maintenance and handling or including overloading of the blind will void this warranty.

Apex Shutters and Blinds offers a 3 year Warranty on components and 12 months on fabric.